Refund policy

At MP Hair Lab, all sales are final with the exception of the "Ready-to-Wear Wigs" collection. Please review this policy carefully before completing your purchase.

Final Sale Policy

All purchases are final. We do not accept returns, exchanges, or refunds.
This policy applies to all products, including but not limited to wigs, bundles, closures, frontals, digital products, and hair styling products.
Once an order is placed, it cannot be canceled, modified, or refunded.

Reason for Final Sale

All products are quality-checked prior to being shipped out. To maintain the highest quality standards for all customers, we do not accept returns or exchanges under any circumstances.

Please Review Before Purchasing

We strongly encourage customers to:

Review product descriptions, measurements, and photos carefully
Ensure all customization details are correct before checkout
Contact us with any questions before placing an order

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Return Eligibility

Products from the "Ready-to-Wear Wigs" collection are the only items eligible for returns & refunds.
Eligible items may be returned within 14 days of delivery.
Items must be unused, unopened, unworn, unaltered, and in original condition with all packaging, tags, lace, and accessories intact.
Items that show signs of wear, use, alteration, odor, or damage will not be accepted.
We reserve the right to refuse returns if the product fails to meet any of these conditions.

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Damaged or Incorrect Orders

If you receive an item that is damaged or incorrect due to our error, please contact us within 48 hours of delivery with your order number and clear photos.
If approved, we will offer a replacement or store credit at our discretion. Refunds will not be issued.

Shipping Issues

We are not responsible for delays, lost, or stolen packages once the order has been handed to the carrier.
Packages marked as “Delivered” by the carrier are considered fulfilled.

Chargebacks & Disputes

By purchasing from MP Hair Lab, you agree:

To contact us first to attempt resolution before filing a chargeback
That filing a chargeback in violation of this policy may result in account restrictions, refusal of future service, and dispute of the charge with supporting documentation

Policy Acknowledgment

By completing a purchase on our website, you acknowledge and agree to this No Returns & No Refunds Policy.

Contact Us

If you have questions before placing an order, please contact us at:
mphairlabllc@gmail.com